Contact Us

Need to contact Casino Not On Gamstop? This page explains what we can help with, what to include in a message and where to go if your question is really about a casino account. We are an independent research and comparison site, not a casino, so we cannot access, change or unblock any player account.

We publish on isherwoodandco.com. Look for a contact form, email link or address in the site footer or on the About Us page. We have not published a specific address here, so please use whichever channel the site currently shows.

What we can help with

• Corrections: a bonus figure, payment method or licence detail on one of our pages looks out of date or wrong.
• Questions about our reviews: how we assessed a casino or why a site sits where it does.
• Your own experience: feedback on a casino we cover. This helps our research, but we cannot investigate individual disputes.
• Site feedback: broken links, unclear wording or topics you would like explained.
• Commercial or press enquiries: we read these, but commercial relationships do not decide rankings.

What we cannot do

• We cannot release withdrawals, reopen accounts or overturn a casino's decision.
• We cannot guarantee any outcome from a complaint.
• We cannot lift a GAMSTOP exclusion. That is managed by GAMSTOP itself.
• We do not give financial, legal or medical advice.

How to write a message we can act on

1. Name the page or casino you are asking about.
2. Say what you saw and what you expected, for example an advertised bonus that differs from the terms.
3. Include the date you saw it, since offers change often.
4. Add screenshots of the terms if you have them.
5. Leave out passwords, full card numbers and identity documents. We never need them.

Corrections are checked against the casino's current published terms where we can verify them. If something is confirmed as wrong, we update the page and its date.

If your problem is with a casino

Start with the casino's own customer support and keep a written record of every exchange. Then follow its formal complaints procedure. Useful details to gather:

• Your account username and the dates of the transactions involved.
• The bonus terms you accepted, including wagering requirements, maximum bet and cashout limits.
• Any identity verification or source-of-funds requests and your replies.
• Screenshots and chat transcripts.

Bear in mind that casinos not on GamStop generally hold overseas licences rather than a UK Gambling Commission licence. That can limit the routes open to you if a dispute is not resolved. Our reviews of non GamStop casinos explain licensing and what protections may apply.

If gambling is causing you harm

Please do not wait for a reply from us. Free, confidential help is available:

• National Gambling Helpline: 0808 8020 133, run by GamCare.
• GamCare: gamcare.org.uk, with phone and live chat support.
• GAMSTOP: gamstop.co.uk, to self-exclude from UK-licensed sites.

Our Responsible Gambling page covers deposit and loss limits, self-exclusion and blocking software. You must be 18 or over to gamble. Gambling is not a way to earn income or fix money problems.

How we handle your message

We use what you send only to respond and to improve our content. Our Terms and Conditions set out how the site operates. Response times are not guaranteed, but we read every genuine message.

A note on independence

We may earn commission if you use some links on this site. That never buys a higher position or a better write-up. If you think a page is unfair or misleading, tell us. Figures were last checked on 29 September 2026, and we would rather correct a mistake than leave it standing.